FAQs.

Nope! We maintain certain operating hours available for public and prospective members to come check us out.

Membership certainly has its perks though, such as 24/7 access, discounts on sessions, exclusive access to our catalog of vendors at member pricing, as well as members-only leagues, tournaments and events (we play outside golf too!)

Members have 24/7 access. Non-member bookings are available 10 AM – 6 PM, seven days a week. The pro shop is staffed Thursday – Sunday, 11 AM – 4 PM, and by appointment.

Just your clubs, really.

Our technology is designed to work without the need for any stickers or special balls. While we have balls here available to use, we highly suggest trying out your preferred ball, we just ask that it is clean and free of scuffs that may damage the screen.

Golf shoes are not needed, sneakers are fine, and we prohibit the use of spiked golf shoes that may damage the turf and flooring.

Bring 'em!

Non-members can bring a friend along at no extra cost. Members can bring up to 3 guests per bay per booking, no fee. Split the costs, save some coin.

Just make sure they're with you when you enter.

Let's talk! We have two bays and can also break out the pro-shop area for certain small private functions and meetups. Get in touch with the shop by emailing starter@hour.golf to discuss your event.

Once you've joined, you are able to book time 24/7 online through our website. You will receive a unique access code via email/SMS soon after and just before your booked session. Keep that code handy!

Upon arrival, press any button on the smart lock to activate, enter your code and you're in!

The door automatically locks behind you, so you will need to use that code to re-enter. The code will deactivate 5 minutes after your session ends unless you extend your booking.

If you are having an issue with the lock or your code, please reach out to starter@hour.golf and we will get in touch as quickly as possible.

First, make sure you're at the main front door at 2526 NE 15th Avenue — not the side or back entrance. The main entrance faces NE 15th.

Try entering your code again slowly, one digit at a time, waiting for each beep. If a previous entry is hung up, press the * key first to clear, then re-enter your code.

Still locked out? Call or text us at (503) 765-6906, or email starter@hour.golf and we'll get you in.

Go to the "Book Time" tab, pick your date, bay, and time slot, then confirm. You'll get an email confirmation.

You can book up to 7 days in advance. Same-day bookings are available if slots are open.

Go to your Dashboard and find the booking under "Upcoming Bookings." Click "Cancel" — cancellations must be made at least 2 hours before your start time.

You can cancel free of charge up to 2 hours before your booking. Late cancellations or no-shows may be charged. Sessions are charged in full for cancellations made within 24 hours of your booking. Contact us if you have an emergency.

Currently you'll need to cancel and rebook. We're working on an edit feature!

Monthly membership fees are charged automatically. Overage hours (usage beyond your included hours) are billed at your tier's overage rate at the end of the billing period.

Go to the Billing tab and click "Update Card." You'll be redirected to our secure payment portal to update your card details.

Punch passes let you pre-purchase extra bay hours at a discount. They never expire and carry over month to month. Buy them on the Billing tab.

Go to the Billing tab under "Membership." You can upgrade or downgrade your plan. Changes take effect on your next billing cycle.

On the Billing tab, scroll to the Membership section and click "Cancel Membership." Your access continues until the end of your current billing period.

Go to the Account tab. You'll see separate sections for changing your email and password. Both require your current password to confirm.

Contact us directly and we'll help you reset it. A self-service password reset feature is coming soon.